Terms of service

TERMS & CONDITIONS

Effective Date: December 15, 2025

Welcome to Rae Wellness. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. If you do not agree, please do not use our site or services.

1. OVERVIEW

This website is operated by Rae Industries LLC. Throughout the site, “we,” “us,” and “our” refer to Rae Wellness. By accessing or using our Services (including making a purchase), you agree to be bound by these Terms & Conditions and our Privacy Policy.

2. ONLINE STORE TERMS

  • You must be at least 18 years old to use our Services.
  • You may not use our Services for any unlawful or unauthorized purpose.
  • Violations may result in termination of Services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. Non-credit card data may be transferred unencrypted. You may not reproduce or exploit our Services without written consent.

4. PRODUCT INFORMATION & ACCURACY

We do our best to ensure product accuracy, but errors may occur. Product descriptions, pricing, and availability are subject to change without notice.

5. MODIFICATIONS TO PRODUCTS OR SERVICES

We reserve the right to discontinue or update any product or service without notice. We are not liable for any changes, suspensions, or discontinuations.

6. SHIPPING & BILLING

  • Shipping dates are estimates only.
  • We reserve the right to limit quantities or cancel orders at our discretion.
  • You agree to provide accurate account and billing information.

7. SUBSCRIPTIONS

Subscriptions will auto-renew at the specified interval. You may skip or cancel any time prior to your next shipment through your account or by contacting us. Subscription changes must be made at least 24 hours before the next billing cycle. Changes to an existing subscription plan may result in updated pricing.  Modifications will be subject to the current subscription rate pricing in effect at the time the change is made. 

8. THIRD-PARTY SERVICES

Our Services may link to or incorporate third-party content. We are not responsible for third-party websites, products, or services, and use is at your own risk.

9. USER CONTENT & FEEDBACK

You grant us the right to use any content or feedback you submit, including suggestions and reviews, without compensation or restriction. You may not post content that violates laws or the rights of others.

10. PERSONAL INFORMATION

All personal information submitted through the site is governed by our Privacy Policy.

11. ERRORS, INACCURACIES, & OMISSIONS

We reserve the right to correct errors or omissions and to cancel orders if any information is inaccurate at any time, even after an order is submitted.

12. PROHIBITED USES

You may not use our Services for:

  • Unlawful purposes
  • Infringing others’ intellectual property
  • Distributing harmful or misleading content
  • Circumventing security features

Violation may result in suspension or termination.

13. DISCLAIMER & LIMITATION OF LIABILITY

Our Services and products are provided “as is” without warranties of any kind. Rae Wellness is not liable for any indirect or consequential damages, including lost profits, even if advised of the possibility. This includes but is not limited to issues related to shipping, product usage, or access to our Services.

California Residents: You waive Section 1542 of the California Civil Code, which states:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist….”

14. INDEMNIFICATION

You agree to indemnify and hold harmless Rae Wellness and its affiliates from any third-party claims arising out of your breach of these Terms or your misuse of our Services.

15. SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, it shall not affect the enforceability of the remaining terms.

16. TERMINATION

Either you or we may terminate these Terms at any time. All obligations incurred prior to termination shall survive.

17. ENTIRE AGREEMENT

These Terms, combined with our posted policies (e.g., Privacy, Return), represent the full agreement between you and Rae Wellness.

18. GOVERNING LAW

These Terms shall be governed by the laws of Minnesota. Venue for disputes shall be in Hennepin County, MN.

19. CHANGES TO TERMS

We may update these Terms at any time. It is your responsibility to review them periodically. Continued use of our Services after updates constitutes acceptance.

20. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

Binding Arbitration.  By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by final and binding arbitration in accordance with the rules of the American Arbitration Association ("AAA") or another agreed-upon provider. The arbitration shall be administered by a single arbitrator.

Cost Allocation. Each party shall bear its own costs and expenses and an equal share of the arbitrator’s and administrative fees, unless the arbitrator determines otherwise. However, in the event of mass or coordinated arbitration filings—defined as 25 or more similar arbitration demands filed by the same or coordinated counsel within a 60-day period—the following provisions shall apply:

  • Batching Procedure. Claims shall be processed in batches of no more than 10 claims per round, selected at random unless otherwise agreed. The resolution of each batch shall inform good-faith resolution efforts for the remaining claims.
  • Filing Requirements. Each claimant must personally sign and submit a sworn declaration attesting to the specific nature of their claim and individualized damages. Claims submitted without a signed declaration shall not be deemed properly filed.
  • Commencement Trigger. Arbitration fees shall not be due until each batch is formally commenced, and no fees shall accrue for unfiled claims.
  • Right to Withdraw. In the event of a mass arbitration demand, we reserve the right to opt out of arbitration entirely and require resolution in a court of competent jurisdiction as outlined in Section 18.

Waiver of Class Actions. You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law:

  • No arbitration shall be joined with any other;
  • There is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class action procedures;
  • There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

If this class action waiver is deemed unenforceable, then the entirety of this arbitration clause shall be null and void.

21. CONTACT

Questions? Reach us at help@raewellness.co

🎁 GIFT CARD TERMS

  • Digital Gift Cards are final sale and non-refundable.
  • May only be redeemed at raewellness.co.
  • Gift Cards do not expire and have no fees.
  • Treat your Gift Card like cash. Lost or stolen cards will only be replaced with proof of purchase.

🤝 REFERRAL PROGRAM TERMS

  • Referrer earns $5 after Referred Customer completes a purchase.
  • Referred Customer must be a new user.
  • Both parties must be 18+.
  • Referral links may not be shared commercially or in bulk.
  • Rae reserves the right to revoke discounts or terminate accounts for abuse or bad faith behavior.

🛍️ FREE GIFT AND GIVEAWAY TERMS

      FREE GIFTS/GIFT WITH PURCHASE

  • Free gifts may be offered with qualifying purchases from time to time.
  • Promotions are subject to availability and limited to one per customer unless stated otherwise.
  • Free gifts have no cash value, cannot be exchanged, and are not eligible for returns or store credit.

      GIVEAWAYS/PROMOTIONS

  • Participation in giveaways or promotional contests if voluntary and free: no purchase necessary.
  • Eligibility requirements, entry instructions, promotion dates, and prize details will be provided with each giveaway.
  • Winners will be selected based on the stated method (e.g. random draw) and contacted via the platform used for entry.
  • If a winner does not respond within teh specified timeframe, an alternate winner may be selected.
  • Prizes are non-transferable and cannot be exchanged for cash.
  • We are not responsible for lost, delayed, or damaged prize shipments.
  • Giveaways may be modified, suspended, or canceled at any time.
  • Promotions are in no way sponsored, endorsed, administered by, or associated with Instagram, TikTok, Facebook, or any other social media platform..