Terms of service

TERMS & CONDITIONS

Effective Date: July 1, 2026

Welcome to Rae Wellness. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. If you do not agree, please do not use our site or services.

1. OVERVIEW

This website is operated by Rae Industries LLC. Throughout the site, “we,” “us,” and “our” refer to Rae Wellness. By accessing or using our Services (including making a purchase), you agree to be bound by these Terms & Conditions and our Privacy Policy.

2. ONLINE STORE TERMS

  • You must be at least 18 years old to use our Services.
  • You may not use our Services for any unlawful or unauthorized purpose.
  • Violations may result in termination of Services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. Non-credit card data may be transferred unencrypted. You may not reproduce or exploit our Services without written consent.

4. PRODUCT INFORMATION & ACCURACY

We strive to ensure that all information provided through our Services, including product descriptions, ingredient information, pricing, images, availability, and other content, is accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change product information, pricing, promotions, availability, or other content at any time without prior notice.

Product images are provided for illustrative purposes only and may differ slightly from the actual product due to packaging updates, manufacturing changes, monitor settings, or other factors.

Statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration unless expressly stated otherwise. Our products are not intended to diagnose, treat, cure, or prevent any disease.

5. Electronic Communications

By using our Services or communicating with us electronically, you consent to receive communications from Rae Wellness electronically, including by email, through your customer account, or by other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

Nothing in this section limits your rights under applicable law regarding marketing communications. Where required by law, we will obtain your consent before sending promotional email or SMS marketing messages, and you may opt out of such communications at any time using the unsubscribe instructions provided or by contacting us.

6. MODIFICATIONS TO PRODUCTS OR SERVICES

We reserve the right to discontinue or update any product or service without notice. We are not liable for any changes, suspensions, or discontinuations.

7. SHIPPING & BILLING

Shipping and delivery dates are estimates only and are not guaranteed.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors, or where fraud or unauthorized activity is suspected.

You agree to provide current, complete, and accurate purchase, shipping, payment, and account information for all purchases made through our Services. You agree to promptly update your account information, including your email address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

Once an order has been submitted, we cannot guarantee that changes or cancellations can be made before processing or shipment.

8. SUBSCRIPTIONS

Certain products offered through our Services may be purchased as recurring subscriptions.

Subscription Authorization

By purchasing a subscription, you authorize Rae Wellness (or our third-party subscription provider) to automatically charge your selected payment method at the subscription interval you choose (for example, every 30, 60, or 90 days) until you cancel your subscription.

Subscription pricing, shipping charges, applicable taxes, and any available discounts will be displayed before you complete your purchase.

Automatic Renewal

Your subscription will automatically renew at the interval you selected during checkout unless you cancel before your next scheduled billing date.

Managing Your Subscription

You may manage your subscription at any time through your customer account or the subscription management portal provided through our Services.

Subject to any promotional terms disclosed at the time of purchase, you may:

  • Cancel your subscription;
  • Pause your subscription;
  • Skip a scheduled shipment;
  • Update your shipping address;
  • Update your payment method; or
  • Change your delivery frequency.

To avoid being charged for your next recurring order, any changes or cancellations must be completed before your next scheduled billing date.

Failed Payments

If a recurring payment cannot be successfully processed, we may make additional attempts to process the payment. If payment cannot be completed, we may suspend or cancel your subscription.

Subscription Pricing

Subscription prices, discounts, and promotional offers may change from time to time.

If we make a material change affecting your subscription, we will provide notice as required by applicable law before the change becomes effective. If you do not agree with the updated pricing or terms, you may cancel your subscription before the changes take effect.

Subscription Refunds

Subscription orders are subject to our Refund Policy. Once a recurring order has been processed for shipment, that shipment cannot be canceled. Please refer to our Refund Policy for additional information regarding returns and refunds.

9. THIRD-PARTY SERVICES

Our Services may link to or incorporate third-party content. We are not responsible for third-party websites, products, or services, and use is at your own risk.

10. USER CONTENT & FEEDBACK

You grant us the right to use any content or feedback you submit, including suggestions and reviews, without compensation or restriction. You may not post content that violates laws or the rights of others.

11. PERSONAL INFORMATION

All personal information submitted through the site is governed by our Privacy Policy.

12. ERRORS, INACCURACIES, & OMISSIONS

We reserve the right to correct errors or omissions and to cancel orders if any information is inaccurate at any time, even after an order is submitted.

13. PROHIBITED USES

You may not use our Services for:

  • Unlawful purposes
  • Infringing others’ intellectual property
  • Distributing harmful or misleading content
  • Circumventing security features

Violation may result in suspension or termination.

14. DISCLAIMER & LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, our Services, products, and all content made available through our Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

To the fullest extent permitted by applicable law, Rae Wellness, its affiliates, officers, directors, employees, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, loss of data, loss of goodwill, or business interruption, arising out of or relating to your use of our Services or products, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

California Residents: You waive Section 1542 of the California Civil Code, which states:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist at the time of executing the release..."

15. INDEMNIFICATION

You agree to indemnify and hold harmless Rae Wellness and its affiliates from any third-party claims arising out of your breach of these Terms or your misuse of our Services.

16. SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, it shall not affect the enforceability of the remaining terms.

17. TERMINATION

Either you or we may terminate these Terms at any time. All obligations incurred prior to termination shall survive.

18. FORCE MAJEURE

Rae Wellness shall not be responsible or liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, fire, flood, pandemics, labor disputes, supply chain disruptions, transportation delays, internet or telecommunications outages, cyber incidents, governmental actions, or other unforeseen events.

During any such event, our obligations will be suspended for the duration of the event and resumed as soon as reasonably practicable.

19. ENTIRE AGREEMENT

These Terms, combined with our posted policies (e.g., Privacy, Return), represent the full agreement between you and Rae Wellness.

20. GOVERNING LAW

These Terms shall be governed by the laws of Minnesota. Venue for disputes shall be in Hennepin County, MN.

21. CHANGES TO TERMS

We may update these Terms at any time. It is your responsibility to review them periodically. Continued use of our Services after updates constitutes acceptance.

22. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

Binding Arbitration.  By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by final and binding arbitration in accordance with the rules of the American Arbitration Association ("AAA") or another agreed-upon provider. The arbitration shall be administered by a single arbitrator.

Cost Allocation. Each party shall bear its own costs and expenses and an equal share of the arbitrator’s and administrative fees, unless the arbitrator determines otherwise. However, in the event of mass or coordinated arbitration filings—defined as 25 or more similar arbitration demands filed by the same or coordinated counsel within a 60-day period—the following provisions shall apply:

  • Batching Procedure. Claims shall be processed in batches of no more than 10 claims per round, selected at random unless otherwise agreed. The resolution of each batch shall inform good-faith resolution efforts for the remaining claims.
  • Filing Requirements. Each claimant must personally sign and submit a sworn declaration attesting to the specific nature of their claim and individualized damages. Claims submitted without a signed declaration shall not be deemed properly filed.
  • Commencement Trigger. Arbitration fees shall not be due until each batch is formally commenced, and no fees shall accrue for unfiled claims.
  • Right to Withdraw. In the event of a mass arbitration demand, we reserve the right to opt out of arbitration entirely and require resolution in a court of competent jurisdiction as otherwise provided in these Terms.

Waiver of Class Actions. You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law:

  • No arbitration shall be joined with any other;
  • There is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class action procedures;
  • There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

If this class action waiver is deemed unenforceable, then the entirety of this arbitration clause shall be null and void.

23. CONTACT

Questions? Reach us at help@raewellness.co

GIFT CARD TERMS

  • Digital Gift Cards are final sale and non-refundable.
  • May only be redeemed at raewellness.co.
  • Gift Cards do not expire and have no fees.
  • Treat your Gift Card like cash. Lost or stolen cards will only be replaced with proof of purchase.

REFERRAL PROGRAM TERMS

  • Referrer earns $5 after Referred Customer completes a purchase.
  • Referred Customer must be a new user.
  • Both parties must be 18+.
  • Referral links may not be shared commercially or in bulk.
  • Rae reserves the right to revoke discounts or terminate accounts for abuse or bad faith behavior.
  • Referral rewards have no cash value and may be modified, suspended, or discontinued at any time.

FREE GIFT AND GIVEAWAY TERMS

FREE GIFTS/GIFT WITH PURCHASE

  • Free gifts may be offered with qualifying purchases from time to time.
  • Promotions are subject to availability and limited to one per customer unless stated otherwise.
  • Free gifts have no cash value, cannot be exchanged, and are not eligible for returns or store credit.

GIVEAWAYS/PROMOTIONS

  • Participation in giveaways or promotional contests if voluntary and free: no purchase necessary.
  • Eligibility requirements, entry instructions, promotion dates, and prize details will be provided with each giveaway.
  • Winners will be selected based on the stated method (e.g. random draw) and contacted via the platform used for entry.
  • If a winner does not respond within the specified timeframe, an alternate winner may be selected.
  • Prizes are non-transferable and cannot be exchanged for cash.
  • We are not responsible for lost, delayed, or damaged prize shipments.
  • Giveaways may be modified, suspended, or canceled at any time.
  • Promotions are in no way sponsored, endorsed, administered by, or associated with Instagram, TikTok, Facebook, or any other social media platform.