Privacy policy

PRIVACY POLICY

Effective Date: December 15, 2025

Rae Industries LLC (“Rae Wellness,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website (www.raewellness.co), related digital properties, and products or services offered online (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information, which may include:

  • Identifiers: Name, email address, phone number, account login credentials, physical address.
  • Commercial Information: Purchase history, product preferences.
  • Payment Details: Provided via our third-party payment processors (e.g., credit/debit card, billing address).
  • Internet/Network Activity: IP address, device ID, browser type, operating system, referring URL, and browsing behavior on our Services.
  • User Content: Any messages, feedback, or communications you send to us.
  • Demographic Info: Age, gender (if provided).
  • Geolocation Data: Approximate location based on IP address.
  • Inferences: Derived preferences or interests based on user activity.
  • Sensitive Information: We do not collect sensitive personal information unless voluntarily provided and necessary to fulfill specific requests (e.g., wellness questionnaires).

2. How We Collect It

We collect personal information:

  • Directly from you: Via account creation, orders, customer service, or surveys.
  • Automatically: Through cookies, pixels, analytics tools (like Google Analytics), and log files.
  • From third parties: Payment processors, advertising partners, and service providers.

3. Use of Personal Information

We use personal information to:

  • Fulfill orders and deliver Services;
  • Provide customer support;
  • Send transactional and promotional communications;
  • Analyze usage to improve the Services;
  • Detect fraud and secure our Services;
  • Personalize your experience (e.g., product recommendations);
  • Comply with legal obligations.

We only use sensitive personal information for strictly limited purposes, such as service delivery or consent-based features, and never for profiling or advertising.

4. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies to:

  • Maintain site performance;
  • Understand traffic and user behavior;
  • Enable targeted advertising;
  • Personalize content.

You can manage cookie settings through your browser or opt out of behavioral advertising through:

We honor Global Privacy Control (GPC) signals where required by law.

5. Disclosure of Personal Information

We may share your personal information with:

  • Service Providers: Payment processors, hosting providers, customer service, email/SMS vendors.
  • Advertising Partners: For audience targeting and campaign optimization.
  • Affiliates and Subsidiaries: Under common ownership or control.
  • In Case of Business Transfer: Merger, acquisition, bankruptcy, etc.
  • Legal Authorities: If required by law or to protect rights and safety.

We do not sell your personal information for monetary consideration.

6. Your Privacy Rights

Depending on where you reside, you may have the following rights:

Right

Description

Access

Request details on what personal information we hold.

Delete

Ask us to delete your personal information.

Correct

Request correction of inaccurate data.

Opt-Out

Withdraw from sale, sharing, or profiling.

Limit Use

Restrict use of sensitive personal data.

Portability

Receive a copy of your data in a portable format.

 

To exercise these rights, email us at: help@raewellness.co

7. Retention

We retain personal information as long as necessary to:

  • Fulfill the purposes described in this policy,
  • Comply with legal, accounting, or regulatory requirements.

8. Data Security

We follow industry-standard technical and organizational measures to protect personal information. Despite safeguards, no system is 100% secure. Please use caution when submitting personal data online.

9. International Transfers

Our Services are hosted in the United States. If you are located outside the U.S., your data will be processed in the U.S. and subject to its laws. By using our Services, you consent to this transfer.

10. Children's Privacy

We do not knowingly collect personal information from anyone under 18 years of age. If we learn we’ve collected such data, we will promptly delete it.

11. Feedback and Unsolicited Information

Any unsolicited feedback or suggestions provided through the Services will be considered non-confidential and may be used by Rae Wellness for any purpose.

12. California, Colorado, Virginia, and Other U.S. State Laws

If you are a resident of California or a state with similar privacy laws, you have enhanced rights under laws like the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia CDPA, and others.

To learn more about your rights or submit a request, please contact: help@raewellness.co

13. Do Not Track

We do not currently respond to “Do Not Track” signals, but we honor opt-out mechanisms required by applicable law, including the Global Privacy Control signal.

14. Changes to This Policy

We may update this Privacy Policy at any time. The “Effective Date” at the top will reflect the latest version. If material changes are made, we may provide additional notice as required by law.

15. Contact Us

If you have any questions, concerns, or requests, please contact us at help@raewellness.co