Refund policy
RETURNS & REFUND POLICY
Effective Date: July 1, 2026
At Rae Wellness, we stand behind the quality of our products. Because our products are consumable wellness supplements, we are unable to accept returns of opened or unopened products. Unless otherwise required by applicable law, all sales are final.
If you experience an issue with your order, we're here to help.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery by emailing help@raewellness.co.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product, packaging, and shipping label (if applicable).
Once reviewed, we may, at our discretion:
- Replace the product;
- Issue a full or partial refund; or
- Provide another appropriate resolution.
Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by applicable law. Please allow up to 10 business days after approval for the refund to appear, depending on your financial institution.
Subscription Orders
Subscription orders are subject to these Return & Refund Policy terms.
If a recurring subscription order has already been processed or shipped, that shipment cannot be canceled.
Customers remain responsible for managing or canceling future subscription renewals before the next scheduled billing date in accordance with our Terms & Conditions.
Billing Errors
If you believe you were charged in error, including for a duplicate transaction or an unauthorized recurring subscription charge, please contact us promptly at help@raewellness.co so we can investigate the issue. If we determine that an error occurred, we will issue an appropriate refund or other resolution in accordance with applicable law.
Orders That Cannot Be Refunded
Refunds or replacements will generally not be provided for:
- Change of mind or buyer's remorse;
- Orders placed incorrectly by the customer;
- Products purchased from third-party retailers or marketplaces;
- Requests submitted more than 7 days after delivery;
- Products that have been consumed or intentionally damaged;
- Free gifts, promotional items, or giveaway prizes;
- Digital gift cards.
Lost or Stolen Packages
If tracking shows that your order was delivered but you cannot locate it, please contact the shipping carrier first.
If you continue to experience issues, contact us and we will work with you to determine an appropriate resolution. We are not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law.
Shipping Issues
Delivery dates are estimates only.
Rae Wellness is not responsible for shipping delays caused by carriers, weather, customs, or other events beyond our reasonable control.
Chargebacks
If you believe there has been an error with your order, please contact us before initiating a chargeback with your payment provider. We are committed to working with customers to resolve legitimate concerns promptly.
Contact Us
Still have questions? Reach out to help@raewellness.co and we’re happy to help.