We love the products we’ve made and hope you do, too. If for any reason you’re not satisfied, orders can be returned within 30 days of receipt. You can contact us at any time by e-mailing email@example.com.
When purchasing items as part of a Buy Two, Get One promotion, the promotional discount is based on the lowest priced item. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.
We ship to all 50 states and APO/FPO/DPO addresses. We hope to ship internationally shortly.
Shipping is free for orders $20 and more. For orders under $20, shipping is $2.99.
We fill orders as quickly as possible. Most orders arrive in 5-7 business days. COVID-19 may affect transit times.
We’ll send you an order confirmation email and a tracking confirmation when it ships. You can also find your tracking number by logging into your Rae Wellness account.
First, check your spam folder, it could be there. If you're unable to find it there reach out to our customer relationship team at firstname.lastname@example.org with your full name and mailing address so we can track down your order.
We'll need to help you with that, reach out to us at email@example.com. (The sooner, the better!)
In this instance, we find that most of the time your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up by someone else in your household. Double check those places and with your people, and if it's still not found, please don't hesitate to reach out to us at firstname.lastname@example.org.
Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Billing Information” and “View/Update Card”. Update your card information and click “Update”.
We accept all major credit cards, Apple Pay, Google Pay and Paypal.
In your final stage of check out, you will see a box that says "discount code" where you can apply your promotion. Our promotions are always only eligible for non-subscription orders.
Some banks can take some banks up to 10 days to post refunds.
Our Vegan Collagen Boost is a 15-day supply that renews every 15 days. If you want a full month supply, order two in your subscription and move the shipping date to the end of the month.